Jabby™You can have your Jabby account and all associated data permanently deleted. This page explains what gets removed and how to request it.
How to request deletion
Email a.farouk9@gmail.com from any address, with the subject “Jabby account deletion request”, and include the mobile number you registered with.
We will verify that the number is yours before deleting anything, then confirm by email once it is done. Requests are handled within 30 days and usually much sooner.
What is deleted
- Your account record: phone number, full name, bank name, bank account number and masked account
- Your demonstration balance
- Your push notification token
- Any pending money requests you sent or received
- Your sign-in credential, so the number can register again from scratch
What is retained, and why
A transfer record involves two people. When you delete your account, transactions you were part of are not erased from the other person’s history, because they are that user’s record too. Your name and phone number remain visible on their copy of those past transactions.
If you need those references removed as well, say so in your email and we will discuss what is possible without destroying the other party’s records.
Deleting the app-lock PIN
Your PIN never leaves your phone, so we cannot delete it — and do not need to. Signing out in the app clears it, and uninstalling the app removes it entirely.